General Usage
You must use our services in a manner that is lawful and respectful. You may not engage in any activity that disrupts or interferes with our services or the experience of other users. We reserve the right to terminate access to our services if you violate these terms.
Service Availability
Our services are available based on scheduling and availability. You must confirm your appointment and ensure that the premises are accessible at the agreed time. If you need to reschedule, you must provide at least 24 hours notice to avoid cancellation fees.
Client Responsibilities
You are responsible for ensuring that all areas to be cleaned are free of personal items and valuables. We are not liable for any loss or damage to items left in the cleaning area. You must inform us of any specific cleaning requirements or concerns prior to the service.
Health and Safety
You must disclose any health or safety hazards present in your home or business. This includes pets, allergens, or any other conditions that may affect the cleaning process. We reserve the right to refuse service if we believe that the environment poses a risk to our staff.
Payment and Fees
While we do not handle payments directly through this platform, you must ensure that any agreed-upon fees for services rendered are paid promptly. You may not withhold payment for any reason unless previously agreed upon in writing.
Feedback and Complaints
You are encouraged to provide feedback regarding our services. If you have any complaints, you must contact us directly at [email protected]. We will address your concerns in a timely manner, but you must allow us the opportunity to resolve any issues before taking further action.
Limitation of Liability
We do not accept liability for any indirect or consequential losses arising from the use of our services. Our liability is limited to the amount paid for the service in question. You must understand that while we strive for high standards, we cannot guarantee complete satisfaction in every instance.